Refund policy
Last updated: 10/26/2026
This policy applies to orders placed on meibo.care with Meibocare Limited (NZBN 9429052373770), 104/119 Apollo Drive, Rosedale, Auckland 0632, New Zealand. If you bought a Meibocare product on Amazon or from an optometry practice, returns are handled by that seller under their own policy.
Your rights under New Zealand law
Our products come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. If a product is faulty, not as described, or not fit for its purpose, you are entitled to a repair, replacement or refund. If the problem is serious, you can choose a refund or a replacement. Nothing in this policy limits those rights. Everything below is in addition to them.
Change of mind returns
If you change your mind, you can return a product within 30 days of delivery for a refund, provided that:
- LipidBoost+, InflamBoost+ and LidBoost+ are unopened, with the safety seal intact. For health and safety reasons we cannot accept opened supplements or castor oil unless they are faulty.
- The E-Heated Eye Mask is unused and returned in its original packaging with all accessories (cable and wall adaptor). Because the mask is worn against the face, we cannot accept used masks for change of mind.
- You include your order number or proof of purchase.
For change of mind returns, you pay the cost of sending the item back, and the original shipping charge is not refunded. We recommend a tracked service, as we cannot refund items that do not reach us.
Dry eye packages
You can return a whole package, or individual unopened items from it. If you return part of a package, we refund what you actually paid for those items, which is their regular price less the package discount (currently 10%).
Faulty, damaged or incorrect items
If your order arrives damaged, has an item missing, or is not what you ordered, please email us within 7 days of delivery with your order number and a photo of the problem. We will send a replacement or refund at no cost to you, including any return postage.
If a product develops a fault later, contact us as described below. We will repair, replace or refund it in line with the Consumer Guarantees Act, and we cover reasonable return shipping costs for genuine faults.
12-month manufacturer's warranty: E-Heated Eye Mask
In addition to your Consumer Guarantees Act rights, the E-Heated Eye Mask carries a 12-month warranty against defects in materials and workmanship from the date of purchase. If a defect is confirmed in that time, we will replace the mask with a new or refurbished unit of the same model. If a replacement is not available, or the fault is serious, we will refund you instead.
The warranty does not cover:
- accidental damage, such as drops, liquid spills or physical breakage
- use outside the instructions supplied with the mask
- normal wear and tear, or cosmetic ageing
- products that have been opened up, modified or repaired by anyone other than Meibocare
How to start a return or claim
- Email info@meibo.care with your order number, the item(s), and the reason. For faults or damage, please include a photo or short video.
- We will reply within 2 business days with return instructions and the return address. Please do not send items back without contacting us first.
- Once we receive and check the item, we will email you to confirm the outcome.
Refunds
Approved refunds are made to your original payment method within 5 business days of us receiving the returned item (or of approving the claim, if no return is needed). Your bank or card provider may take a few extra days to show it.
Exchanges
If you would like a different product, return the original for a refund and place a new order. That is the quickest way to get the item you want.
Contact
Meibocare Limited, 104/119 Apollo Drive, Rosedale, Auckland 0632, New Zealand
Email: info@meibo.care